Sadly Missed my special cat memorial Glass frame

We aim to create all your keepsakes as quickly as possible, some items just take a little longer than others. Please see below a guide on production timescales:

• Non-Personalised Keepsakes: Within 24 hours
• Personalised Keepsakes: Within 2-5 working days
• Benches: 7-10 working days
• Clothing Keepsakes: Up to 4 weeks from us receiving your garments

All production times exclude weekends and bank holidays.

Delivery time is on top of production timescales.

If you have chosen a personalised keepsake:

Please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents, emojis and special symbols as some of our processes will not allow this.

If you have chosen a keepsake that requires you to upload a photo, please ensure the photo is the highest quality that it can be, ideally no screen shots. We can only print the quality of image that you send us.

If you have any trouble uploading your photo directly onto the website, you can email it over with your order number to: images@thelovelygiftgroup.co.uk

UK Shipping Rates
Tracked 48 £4.49
Tracked 24 £5.99
Next Day (cut off 12noon) £7.99

All shipping timescales are exclusive of production timescales.

For all returns information please see our Returns page